护士刚到国外，最害怕的就是接电话，每次接到电话都不知道对方在讲什么。下面是中国护士网纪老师根据英语国家的日常生活总结的一些电话英语供大家参考，希望对广大护士有所帮助：
别人打电话进来，自己的回答：:
-Is Dr. Wilson there? (最常用)  
-Is Dr. Wilson around? (次常用)
-Hello,  May I speak to Dr. Wilson please?
-Hello, Can I talk to Dr. Wilson please?
如果正是本人:
-This is Dr. Wilson speaking.
-You are speaking to Dr. Wilson.
如果是别人:
-Hold on.

-I'll get him, Hold on please.
-Hold on, let me see if he is here.
-One moment please.
如果他正好不在:
-No, He is out. (最常见)
-No, He is not here. May I take a message?
-No, He is not in.
-No, He is not available.
-No, He just went out, he will be back in 30 minutes.
如果他要找的人不在:
-Do you know when he will be back?
-Do you know where he is going?
-Do you know where I can reach him?
-Do you know his office number? (or work place number)
回答:
-No, I am sorry, I don't know! (50%)
-I have no idea. (49%)
-Yes, his number is ***.
如果要留言:
-May I leave a message?
回答:
-Sure, go ahead.
-Hold on, let me get a pencil and paper.
打错电话:
-Is this Wachovia Bank?
回答:
-No, I am afraid you have the wrong number.
-What number did you dial?
-What number are you calling?
结束对话:
-Thank you, have a good day.
听不清楚时:
-Pardon?
-Excuse me?
-I am sorry?
-Say again?
-Say what?
-Come again?

附记: 一位英国朋友曾特意告诉我, 在表达自己不知情时，不要只说, No, I don’t know. 这样听来是不礼貌的, 最好是说, No, I am sorry, but I don’t know. 这样就委婉的多。